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Each Lovora Frame is custom-made for one specific couple. The total time from order to delivery is made up of two distinct phases: production time and shipping time. They run sequentially, not in parallel.
After you place your order, the following happens before your frame ships:
During peak gifting periods (Valentine's Day, Mother's Day, Christmas), production may take an additional 2–3 business days. We post updated lead times at the top of the site whenever this applies.
Once your frame leaves our studio, shipping time depends on your destination. The estimates below are typical for tracked shipping after production:
Customs clearance for international orders may add a few business days outside our control.
Every order ships with full tracking. As soon as your frame leaves our studio, you'll receive an email with your tracking link. You can also follow your order via the Track Order page.
Shipping costs are calculated at checkout based on your destination, the size of your frame, and your selected shipping speed. Free shipping promotions, when running, are announced at the top of the site.
Please double-check your shipping address before approving your preview. Once your frame is in production we cannot reroute or modify the destination. If you spot an error, contact support@lovoraframes.com as soon as possible.
If your tracking shows no movement for 7+ business days, or your package arrives damaged, please contact us within 48 hours of the issue with photos (where applicable). Damaged frames are replaced free of charge. Lost packages are reissued or refunded after a carrier investigation.
International orders may be subject to import duties or taxes assessed by your country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Questions about your shipment? Email support@lovoraframes.com with your order number and we'll reply within 24–48 hours.