This Privacy Policy explains how Lovora Frames ("we," "us," "our") collects, uses, and protects your personal information when you use our website and order our products.
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1. Information We Collect
We collect the following information when you use Lovora Frames:
- Order information: Name, email, shipping address, billing address, phone number, and the contents of your order.
- Photos & personalization: The photo you upload along with the names, dates, and message you provide for personalization.
- Payment information: Processed securely by our payment providers — we never see or store your full card details.
- Account information: If you create an account, we store your email and saved order history.
- Usage information: Cookies, IP address, browser type, device, and how you interact with our site, used to improve the experience and detect fraud.
- Communications: Email correspondence between you and our support team.
2. How We Use Your Information
- To create your custom artwork and produce your frame
- To send order confirmations, previews, shipping notifications, and replies to support inquiries
- To process payments and prevent fraud
- To improve the website and our products
- If you opt in, to send you marketing emails (you can unsubscribe at any time)
- To meet our legal and tax obligations
3. Your Photos
The photo you upload is used solely to create your custom artwork. We do not sell, share, or use your photos for marketing without your explicit permission. Photos are retained on our systems for as long as needed to fulfill your order and provide post-sale support, after which they may be archived or deleted.
If you'd like us to delete your uploaded photo from our records, email support@lovoraframes.com with your order number.
4. How We Share Information
We share information only with service providers who help us operate Lovora Frames:
- Payment processors (e.g. Shopify Payments, Stripe, PayPal)
- Shipping carriers (e.g. USPS, UPS, DHL, Royal Mail, etc.)
- Email and customer support platforms
- Print production partners under confidentiality agreements
- Analytics providers
We do not sell your personal information.
5. Cookies
We use cookies and similar technologies to keep your cart contents, remember your preferences, measure performance, and personalize ads (if applicable). You can control cookies through your browser settings, though disabling them may affect site functionality.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal obligations)
- Object to certain processing
- Withdraw consent for marketing
To exercise any of these rights, contact support@lovoraframes.com.
7. Data Security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure payment processing, and access controls. No system is 100% secure, but we work to keep your data safe at every step.
8. Children
Lovora Frames is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a minor has submitted information, please contact us so we can delete it.
9. Updates To This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be communicated via email or a banner on the site.
10. Contact
For privacy questions or requests, contact support@lovoraframes.com.
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